Federal regulations require any company selling products in the United States to report any report that a product is dangerous or defective to the U.S. Consumer Product Safety Commission. As the company receives complaints regarding a particular potentially defective product, it will make the determination of whether a product recall is should occur. After some 300 complaints, it was determined that a recall of the tea tumblers distributed by Teavana was appropriate.
People who frequent Teavana in Colorado need to know that consumers have complained that the tea tumblers are shattering for no apparent reason. Most often, they are in use when it happens, but one report indicates that the tumbler was on a shelf when it spontaneously exploded. A minimum of six people suffered injuries such as burns and/or cuts when their tumblers broke.
The CPSC will need to make a determination whether Teavana should have issued a recall earlier than it did. The fact that the recall was only recently issued when the first complaints were received around February could be problematic for the retailer. In any event, consumers are being asked to cease using their tumblers and to return them to all but three of the company's locations or by mail.
Every consumer will receive a tea tumbler made of metal and two ounces of one of the company's teas for each tumbler returned. So far, no serious injuries have been reported in connection with Teavana's defective product recall. However, should any Colorado consumer be seriously injured due to one of the defective tumblers, that person has the right under Colorado law to file a products liability complaint against Teavana.
Source: MSN Money, "Shattering tea tumblers recalled," Mitch Lipka, May 30, 2013